Technical Support Executive

Job Summary

We are looking for a proactive Technical Support Executive to provide first-line support for clients’ IT and networking systems. You will troubleshoot issues, ensure seamless operations, and assist in maintaining high levels of customer satisfaction across all technical services.

Key Responsibilities

• Respond to client queries and technical issues via phone, email, or ticketing systems.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Escalate complex problems to senior engineers or relevant teams.
• Document issues, solutions, and follow-up actions in the ticketing system.
• Assist in system installations, updates, and configurations as required.
• Provide guidance and training to end-users on software and hardware usage.
• Maintain knowledge of company products, services, and internal processes.
• Ensure adherence to SLA (Service Level Agreement) timelines.

Required Skills & Qualifications

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field.
• 1–3 years of experience in technical support or IT helpdesk roles.
• Knowledge of Windows, Linux, and networking basics.
• Familiarity with ticketing systems and remote support tools.
• Strong communication and problem-solving skills.
• Customer-focused attitude and ability to work under pressure.

Preferred Qualifications

• Certifications such as CompTIA A+, Network+, or ITIL Foundation.
• Experience supporting networking, AV, or enterprise IT systems.
• Familiarity with cloud services (Microsoft 365, Google Workspace).

What We Offer

• Competitive salary and performance incentives.
• Hands-on experience with enterprise IT and networking solutions.
• Professional development and training support.
• Opportunity to work in a collaborative, growth-oriented environment.
• Health and wellness benefits.