Field Support Engineer

Job Summary

We are seeking a Field Support Engineer to provide on-site technical support for enterprise IT, networking, and AV systems. You will troubleshoot, install, and maintain equipment, ensuring seamless operations and client satisfaction.

Key Responsibilities

• Provide on-site support for IT, networking, and AV systems at client locations.
• Install, configure, and maintain hardware, software, and network equipment.
• Troubleshoot technical issues and implement timely solutions.
• Collaborate with internal teams for escalations and system integration.
• Maintain accurate service records and documentation for client sites.
• Assist in system upgrades, migrations, and preventive maintenance.
• Ensure compliance with company policies and safety standards.
• Support multiple client sites as per schedules and SLA requirements.

Required Skills & Qualifications

• Diploma or Bachelor’s degree in IT, Electronics, Computer Science, or related field.
• 2–4 years of experience in technical field support or IT service roles.
• Knowledge of networking, server systems, and AV equipment.
• Hands-on experience with troubleshooting hardware and software issues.
• Strong problem-solving, communication, and client-interaction skills.
• Ability to work independently and manage multiple site visits.

Preferred Qualifications

• Certifications such as CompTIA A+, Network+, or relevant AV/IT certifications.
• Experience supporting enterprise networks or AV collaboration systems.
• Familiarity with ticketing systems and remote support tools.

What We Offer

• Competitive salary with performance-based incentives.
• Hands-on exposure to enterprise IT and AV projects.
• Professional training and certification support.
• Opportunity to work across multiple client environments.
• Collaborative and growth-oriented work culture.
• Health and wellness benefits.