Gallagher Service Center LLP

Integrated IT Passive Cabling, Audio-Visual, and Computing Infrastructure Across Pune, Bangalore, and Mumbai

Gallagher Service Center LLP operates large-scale business support, analytics, and global service delivery centers across Pune, Bangalore, and Mumbai. These centers handle mission-critical insurance operations, data analytics, customer support, digital process management, and international collaboration workflows. To support continuous operations at enterprise scale, Gallagher required a fully modernized, high-performance IT infrastructure spanning passive cabling, workplace computing systems, and advanced audio-visual environments customized for hybrid collaboration and global delivery.

Orchids Network & Systems (I) Pvt. Ltd. was selected as the strategic technology partner to design and implement a unified infrastructure framework across all three cities, ensuring reliability, security, consistency, and long-term scalability.

Project Objective

Gallagher needed a robust, standardized, and secure technology foundation capable of supporting high-density work environments, cloud-driven applications, analytics workloads, customer engagement platforms, and real-time collaboration between global teams. The objective included upgrading three core pillars of workplace technology: structured passive cabling, audio-visual systems, and enterprise computing infrastructure.

The solution required uniform engineering standards across locations, minimal operational disruption, and seamless integration with Gallagher’s global IT architecture.

Solution Delivered by Orchids Network & Systems

Enterprise-Grade Structured Cabling Backbone

Orchids engineered a high-performance structured cabling system using CAT6A shielded copper for workstation connectivity across all delivery floors, ensuring high bandwidth, low interference, and stable performance for continuous service operations. A resilient fiber backbone was constructed to interconnect communication rooms, server zones, and operational clusters within each facility.

Route planning accounted for building layouts, high-density seating arrangements, and noise-prone areas to ensure signal stability and optimal containment. Comprehensive cable certification validated throughput, performance reliability, and adherence to ISO and TIA standards. These cabling systems now support Gallagher’s daily data-heavy operations, such as workflow tools, CRM systems, and analytics dashboards.

Advanced Audio-Visual Ecosystem for Hybrid Work and Global Collaboration

Gallagher’s delivery model depends heavily on real-time communication with international teams, clients, and leadership groups. Orchids deployed an enterprise-grade AV infrastructure across meeting rooms, training centers, executive spaces, and collaborative pods.

The solution incorporated professional conferencing systems, intelligent microphones, optimized acoustics, digital presentation interfaces, hybrid meeting integration, centralized control processors, and secure wireless screen-sharing. Each room was calibrated to deliver consistent voice clarity, minimal echo, high-resolution video, and smooth integration with Gallagher’s global conferencing platforms.

This AV ecosystem enhances knowledge-sharing, accelerates decision-making, and supports Gallagher’s distributed service delivery architecture.

Computing Infrastructure Modernization

Orchids upgraded Gallagher’s workplace computing foundation with optimized hardware configurations for employees, operational supervisors, and administrative teams. Computing systems were standardized across Pune, Bangalore, and Mumbai to ensure consistent performance, compatibility, and manageability.

Workstations were configured to support cloud-driven applications, process-intensive tools, enterprise workflows, and data analytics platforms. Backend computing environments, including server racks, patching structures, and network equipment zones, were optimized for airflow, thermal management, and structured cable routing.

These upgrades improved system responsiveness, reduced downtime, and provided a foundation capable of scaling with Gallagher’s digital transformation initiatives.

Multi-City Deployment with Zero Disruption

To avoid impacting business continuity, Orchids executed the deployment in tightly controlled phases across all three cities. Work was conducted during off-peak hours, weekends, and coordinated downtime windows. A centralized project office ensured uniform engineering standards, synchronized execution, and consistent documentation across locations.

Strict quality controls, change management procedures, and compliance tracking were followed to ensure that each site aligned perfectly with Gallagher’s global IT policies.

Compliance, Governance, and Documentation

All cabling, AV, and computing upgrades were implemented in accordance with Gallagher’s global audit standards, security guidelines, and infrastructure governance frameworks. Orchids delivered complete as-built documentation, labeling maps, fiber test reports, rack elevation diagrams, and AV configuration documentation.

This ensures maintainability, audit readiness, and consistent operational governance across all three cities.

Outcome and Measurable Impact

Gallagher’s Pune, Bangalore, and Mumbai facilities now run on a stable, scalable, enterprise-grade technology backbone engineered for continuous global service delivery. Network performance improved significantly due to optimized cabling architecture and fiber-based backbone design. Employees experienced more responsive systems, reduced downtime, and smoother access to cloud applications.

The AV ecosystem transformed global collaboration by enabling high-quality hybrid meetings, faster decision cycles, and clearer communication across time zones. Standardized computing reduced support overhead, improved system uptime, and ensured a uniform user experience for all employees regardless of location.

The infrastructure is now fully capable of supporting future growth in analytics, AI-driven customer operations, expanded service portfolios, and digital workflow innovations.

Why Gallagher Partnered with Orchids Network & Systems

Gallagher entrusted Orchids due to its multi-domain expertise across passive cabling, audiovisual engineering, and enterprise computing. Orchids demonstrated the ability to deliver uniform quality across multiple cities, maintain strict compliance standards, operate with zero disruption to ongoing services, and build a long-term-ready technology ecosystem aligned with Gallagher’s global operational model.