Services
Orchids have an in-house service team who are specialized in different verticals for today’s demanding business environment which prioritizes flexibility, speed, and efficiency. A robust IT strategy is critical for the development of any requirement. We help you achieve these qualities in your IT strategy by providing you system integration, testing, and managing your infrastructure completely.
IT Infrastructure Services
Orchids is an infrastructure services provider that plans, designs and implements organizational IT strategies and manages mission-critical IT infrastructure for clients across India. We leverage its in-depth industry and technical knowledge and help clients extract maximum value from their IT investments. In today’s business scenario, enterprises seek to transform their IT Infrastructure Services (IS) to gain scalability and flexibility. Orchids help optimize infrastructure consumption, reduce the Total Cost of Ownership (TCO) and bring in a competitive edge for business success.
Application Support Services
- Production Engineering & Middleware Support
- Application Servers & Web servers
Infrastructure Management Services
- Remote Infrastructure Management
- Database & Middleware
- Network
- Voice & Security Services
Computing Services
- IT Service Desk Support
- Desk side support
- Desktop Management Services
- IT Service Management
Network Infrastructure Services
Network Infrastructure and Services exists to enable Orchids to succeed in its overall mission by providing and managing the university's information technology infrastructure and services. We accomplish this by:
- Identifying and incorporating solutions through the dynamic implementation and management of emerging technologies, endeavoring to advance the capabilities of our existing information technology infrastructure and services, providing network, system, and services management, maintenance, and support with emphasis on a high level of security, availability, and reliability
- Supporting the teaching and learning, research, and outreach missions of the university, while embracing our role as a corporate citizen within the local, state, regional, and international communities.
Facility Management Services
Orchids work with you to understand your operating philosophy and how each facility aligns with your company’s overall business, Facility Management System plays an important role in daily operations and management processes. Delivering FM is more complex than delivering single services, and hence requires more rigid management processes and support systems. Our services will increase operational efficiencies across your entire portfolio and covers the full range of Facilities Management services which typically include but are not limited to:
- Critical systems management
- Proactive/predictive maintenance
- Network Maintenance
- Data Centre Maintenance
IT Support Services
Tight deadlines, complex deployments, increased end user demands. Whatever the reason, there are times when you need additional hands on deck to support pressing IT initiatives. Projects when you need on-demand expertise to ensure on-time and on-budget delivery. Times when you need immediate troubleshooting resolution to minimize the impact to business operations.Our dedicated team of IT specialists has the know-how and experience to make sure your network infrastructure and end users get the support they deserve.
We complement your existing services by providing onsite and remote support for a wide-range of IT demands related to disaster recovery, firewalls, mobile devices, network failures, anti-virus and anti-spyware, workstation errors – you name it. You simply let us know what you need, and we’ll be there. Whether on-site or on-call, thrive’s engineers know your infrastructure, your uses, and your IT priorities. The end result is customized, spot-on support that keeps pace with your business. Our IT Support services include:
